Monday, July 13, 2015
Dear Best (Worst) Buy--an open letter to editorial
I am considered somewhat of a future thinker with an uncanny talent to predict coming events.
Here is my prediction about your business.
Best (Worst) Buy will be bankrupt before then end of this decade.
I do not use my skills as an MNBA or CPA.
I go by two recent transactions during the nine day period July 2-11. From that nine days I had three visits to your store.
I will never return.
I doubt you can change my mind.
But you are invited to try.
Here are the facts.
I purchased a Galaxy Tablet on July 2 from your La Mesa, California store and received a $20 Best Buy Gift Card as a bonus.
Sounds good so far as I went home pleased with my deal.
There was one problem.
What if you had to make a return and deal with customer service?
Customer service is an oxymoron at Best (Worst) Buy. In fact so is the name Best Buy that I have renamed you.
I had added $10 to my gift card and settled on a $30 Virgin Mobile Top Up phone card.
However, when I played scratch off with the card, the card disintegrated and the card was then worthless.
So on July 6, 4 days later, I trudge back to the store and have the misfortune of meeting Kelly, your chief of customer service.
She lets me know in no uncertain terms that I defiled the card and Best (Worst) Buy bears no responsibility.
She tells me to leave the store or I will be removed.
She flashes h3er #1866 and dares me to do something about it.
So I did.
She was rude, snarky and coming from Australia, I didn't want to share a shrimp on the Bar-B.
By the end of the day, I was on the computer writing to Best Buy about their lowly employee---I didn't realize I was only beginning.
They immediately sent me an automated email.
As of this writing (July 13) they still have not responded to my initial complaint and that was 6 days ago.
That's just bad customer service.
Do I smell Chapter 11?
Which brings me to July 11.
I was less than pleased with my Tablet and even more than less pleased with owning anything purchased from this store.
I am a keyboard thinker and I care not to text---Back to the store before their 14-15 day refund window closes.
This day I am lucky enough to get Savanny. Names are not given and don't appear on receipts--so pardon the spelling.
She acts like I was returning Tom Swift's rocket machine.
"What's wrong with it?"
"Nothing, I don't want it."
She is consistent. "But what's wrong with it/"
"I said NOTHING---Didn't you just hear me the first time?"
Savanny shrugs her shoulders, fiddles with the Galaxy and then walks away--she is gone for ten minutes---I have no idea where she went.
When she returns, she begins, rather reluctantly I may add, to process the refund.
I had to ask.
"Where did you go?"
"I had to make sure it worke4d or we can't resell it."
I agreed, but couldn't she had told me that before she disappeared?
Apparently not--it was consistent with Best (Worst) Buy customer service.
In other words--there is none.
She finally gives me a receipt and like the mute she was--says nothing.
Of course--the refund was $20 short--they had taken back their Gift Card--Well, what did I expect.
Money? I had paid cash.
"We don't deal with cash in this store. It will be credited back to your Debit Card---in 3-5 days."
Target, Wal-Mart, you name it--all the big box stores pay in cash for cash purchases. This is the first time I have ever seen anything like it and I had to drill it out of her like a prosecuting attorney.
I will avoid Best (Worst) Buy for the rest of my life.
And so should you.
So, Mr. or Mrs. Customer Service--I have figured out one way you can still get me back and I think it is fair as I just started sharing this open letter and this is the only way to make me stop.
Send me a $1,000 Gift Card.
I had my eye4 on a big screen TV and I will sign a waiver if you choose that I will ne4ver return it to customer service.
I mean--who in their right mind would want to?
Steve
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